Frequently Asked Questions​

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Q: Processing time?

A: It will take on average 1- 3​ business days to process orders (have them prepared to be shipped), and closer to 3-5 business days during peak season such as the holidays. Business days excludes weekends and holidays. It will take additional time for delivery of the order, which you choose at checkout. Please note: Due to COVID 19, delivery times may be delayed.

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Q: Are these heavy?

A: No! These are super lightweight, no matter the size. Many feel almost as light as a feather! Pieces with larger metal hardware will be a bit heavier than others, but are still light on the ears.

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Q: Free of nickel?

A: We aim to source materials free of nickel, and if possible, lead or cadmium. Skin sensitivities can still occur, especially if one is allergic to other metals or components.

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Q: Care tips for jewelry?

A: Keep jewelry from chlorinated water and saltwater (ex: swimming, hot tub), soaps/detergents (ex: showering, washing your hair, etc.), sweat/exercise, lotions, perfumes, and oils to keep them in pristine condition. Our gold-filled jewelry options can withstand a little more wear from showering with mild soaps and exercise.

 

If earrings become dirty with makeup or other dirt stains, use a cotton swab with rubbing alcohol to gently remove the debris. Lastly, be gentle as you would with anything you treasure, don't bend, throw, have sharp objects near, or roughly handle them, in order to keep from damaging them.

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Q: Returns/Exchanges

A: Due to hygienic purposes, we do not accept returns. If an item is defective, you can contact us (info@livevondesigns.com) within 3 days of the item being delivered for an exchange for the exact same item or store credit. Shipping costs will be covered for damaged items that are returned for store credit and for both items involved in an exchange - this applies to US orders only. Unfortunately, at this time shipping costs for non-US orders cannot be covered - we're still small and growing, thanks for understanding!

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Q: Do you have a Loyalty Rewards Program?

A: Yes, and there are a ton of reward goodies to redeem. Sign-up to become a member to earn and redeem your Collectors points for rewards.

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Q: Can I buy items in-person?

A: Yes, we don't have a physical store at this time, but you can find us at pop-ups both local and across the U.S. See our pop-up schedule to see where we'll be next.

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Q: Do you wholesale?

A: Yes! We partner with Faire to wholesale our items. For more questions about wholesaling with us, visit our wholesale site or contact us at info@livevondesigns.com